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Shipping Details

What is your Shipping Policy?

Free shipping on all original books, art, scarf, and pillow sales within the United States.  Yep.  For real.

For customers outside the United States, shipping is charged based on weight and size and destination by separate invoice. 

Please send me a message at marcibrockmann@gmail.com with your address and the items you wish to purchase and I will send you a shipping quote/invoice.   

All print orders, regardless of destination, are handled by our print partner Bay Photo, and are subject to their shipping and handling charges.  For full details, see our shipping policy under FAQ. 

What is your Policy on Returns/Exchanges/Refunds?

We would like you to be 100% satisfied when purchasing art from us. If the original artwork does not satisfy you entirely, you have 7 business days to return it in its original package.  Please call me at (631) 343-5011 or email me at marcibrockmann@gmail.com and we will work to make it right or provide you with a refund (minus shipping).  

 

ON PRINTS 

All prints are shipped from my fulfillment print partner, Bay Photo Lab and are subject to their shipping policies and fees.

ON ORIGINALS

A. Shipping inside of the United States.  We are happy to offer free ground shipping (including insurance) on original artworks within the United States!  On print orders shipping will be applied to all orders by our print partner, Bay Photo Lab

B. Shipping Outside of the United States, Expedited Shipping, Special Requests and Large Size Artworks

  • International buyers will receive an additional shipping invoice based on destination. If you reside outside the United States, please contact me at marcibrockmann@gmail.com with your address and the artwork you wish to purchase (or have purchased) and I will invoice you for the amount of shipping.  Art will ship once shipping is paid.
  • Artworks over 40” long are shipped flat and may require freight shipping.  If so, a freight quote will be provided.  Please allow additional time for obtaining a quote and freight delivery.
  • APO shipping is charged at full cost. 
  • To request expedited shipping, please contact me at marcibrockmann@gmail.com. Expedited shipping will be charged to the customer. 
  • Duties and taxes and any other applicable fees required for international shipping is the customer’s responsibility.
  • Shipping quotes are available for large orders and orders to international destinations. Please contact me via marcibrockmann@gmail.com with the details of what will be in the order and the address to which it will be shipped.

C. Timing.  Once the transaction is confirmed on the website, then preparation and packing begin.  The process takes 2-4 business days to package most works for shipment.  After packaging, please add a few more business days for shipping depending on the distance to your location. International orders will take longer.

Pillows and Scarves are made to order and will take 10-14 days to produce, process and ship. Please be aware and give yourself enough time when ordering.

D. Packaging. Each original artwork is packed following strict guidelines to ensure its safe arrival. 

  • Original works are securely packed in industrial strength cardboard, sandwiched between layers of firm insulation foam, reinforced with corners pieces, and protected with a sealed plastic layer.  Larger sized works may require crating.
  • The printing and shipping of prints is handled by our fulfillment partner, Bay Photo Lab, located in Scotts Valley, California, following their strict guidelines and procedures.

E. Insurance. Each original artwork is insured for the value of the sale at shipping (the shipping cost includes insurance).

F. Documents included. Original artworks are shipped with the following documents: customs declaration (if necessary), certificate of authenticity, bill of sale, along with a personal note from me.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://marcibrockmann.artstorefronts.com/shipping

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